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You may return your UNOPENED merchandise within 14 days for a prompt refund. Items that are undamaged will be assessed a 15% re-stocking fee unless it was a packing error on our part. Shipping costs for non defective products will not be refunded. All defective ZooMed products must be returned to ZooMed, you must have your receipt for this. No returns on frozen or live feeders. All returns must be within 14 days and have the boxes the product came in. All returns must be UNOPENED and not used. Please email us before you send it back. We are not responsible for damaged or lost returns. Do not send back used products. It takes at least 3 - 4 business days to process returns, we reserve the right to pay refunds by check or gift certificate. All orders that have damaged products must have a claim filed with FedEx before damaged replacements are resent. Returns are sent to:
PetStuff LLC
6817 Townline Rd.
North Tonawanda, NY 14120

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